Support & Help

I can't log in to the portal

The Navera portal uses Google sign-in for security. Make sure you:

• Have a Google account linked to your invited email address
• Are signing in with the correct Google account
• Have accepted your invitation email

Need help setting up a Google account?

I didn't receive my invitation email

Check your spam/junk folder. If you still can't find it, contact the person who referred you to Navera and ask them to resend the invitation.

I want to change my email address

Reach out to your Navera provider through the portal messaging feature to request an email change. Note that you'll need to ensure your new email has a Google account associated with it.

How do I schedule an appointment?

Log in to the portal and navigate to the Booking page. Select your preferred date and time from the available slots.

How do I cancel or reschedule?

Go to your Sessions page to view upcoming appointments. You can cancel or reschedule from there. Please provide at least 24 hours notice.

What if I miss an appointment?

Missed appointments without 24-hour notice may be charged. If you had an emergency, message your provider directly through the portal.

How do I update my payment method?

Go to the Billing page in the portal to update your payment information.

I have a question about a charge

Message your provider through the portal with your account details and the charge in question.